Shipping policy

At Atelier Edmond, we carefully prepare and ship each order to ensure your jewelry arrives safely and in perfect condition.

Order Processing

All orders are processed within 1–3 business days after payment is received, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information where available.

Shipping Destinations

We currently ship within the European Union.
If you are located outside the EU and wish to place an order, please contact us before purchasing.

Shipping Methods

Orders are shipped using the courier service partnered with our atelier to ensure secure and insured delivery.

Shipping methods and costs are displayed at checkout and may vary depending on your location.

Delivery Times

Estimated delivery times vary by destination and are provided at checkout. Please note that delivery times are estimates and may be affected by factors beyond our control, such as carrier delays or customs procedures.

Shipping Costs

Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.

Customs, Duties & Taxes

For shipments within the European Union, no additional customs duties apply. All applicable taxes are included in the product price unless otherwise specified.

Risk & Responsibility

Risk of loss or damage passes to the customer once the order has been delivered. If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item.

Incorrect Address

Please ensure that your shipping address is correct at checkout. Atelier Edmond cannot be held responsible for delays or loss resulting from incorrect or incomplete address information provided by the customer.

Lost or Delayed Shipments

If your order is significantly delayed or appears lost, please contact us at:
📧 helloatelieredmond@gmail.com
We will assist you in contacting the carrier where possible.

Contact

For any shipping-related questions, please reach out to us at:
📧 helloatelieredmond@gmail.com